1. Our Commitment to Privacy Always Beside You is committed to protecting the privacy and confidentiality of personal and sensitive information in accordance with the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 and NDIS Practice Standards.

2. Collection of Information We collect personal information (such as name, contact details, DOB, NDIS number) and sensitive information (such as health details, disability information) necessary to provide NDIS supports and services.

3. Use and Disclosure We use your information only for the primary purpose of providing care, processing referrals, and fulfilling NDIS compliance. We will not disclose your personal information to third parties without consent, unless required or authorized by law.

4. Data Security We take reasonable steps to secure personal information against misuse, loss, unauthorized access, or disclosure.

5. Access and Complaints You have the right to access the personal information we hold about you or lodge a complaint about a privacy breach by contacting us at info@alwaysbesideyou.com.au